Your Moving Questions & Answers

Moving house or securing storage often comes with a handful of questions. To make things easier, we've gathered answers to the most common concerns—so you’ll know exactly what to expect and how we can help.

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Do you offer packing services?

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Yes, we do. Our professional packing services include all necessary materials and supplies, carefully selected to protect your belongings during the move. Whether it’s fragile items, furniture, or personal keepsakes, everything is wrapped, packed, and clearly labelled to ensure a smooth and organised unpacking process in your new home.

How far in advance should I schedule my move?

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It’s best to schedule your move as early as possible—ideally two to four weeks in advance for local moves, and four to eight weeks for long-distance or international relocations. This helps secure your preferred date, especially during busy periods like weekends, bank holidays, or summer months.

How is the cost of my move determined?

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The cost of your move depends on several key factors, including the distance involved—local, long-distance, or international—as well as the volume of belongings, property access (such as stairs or parking), and whether packing services are required. Timing also plays a role, with moves during weekends or busy periods potentially incurring higher charges. Optional services like unpacking, furniture assembly, and short-term storage can be added to suit your needs. We typically conduct a pre-move survey to provide a tailored and transparent quote.

What if my belongings are damaged during the move?

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If any of your belongings are damaged during the move, we take it very seriously and aim to resolve the issue swiftly and fairly. All items handled by our team are covered under our standard liability protection, and we encourage customers to discuss additional insurance options for high-value or fragile items before the move.Should any damage occur, please notify us as soon as possible. We’ll investigate the matter promptly and work with you to repair, replace, or compensate accordingly—depending on the circumstances and coverage in place.

Do you provide storage options if I’m not ready to move into my new place?

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Yes, we do. If you're not quite ready to move into your new home, we offer secure and flexible storage solutions to suit your needs. Whether it’s a short-term hold or a longer arrangement, your belongings will be kept safe in a clean, monitored facility until you’re ready for delivery. We’ll take care of everything—from collection through to storage and final drop-off—so you can relax knowing it's all in hand.

FAQ

Frequently Asked Questions

Your Moving Questions & Answers

Still Have Questions? We're Here to Help!